Account analytics

The Analytics page shows the usage of the whole account: all services together, each service in one table, and the calls of the month against the calls of your plan.

Open it

1. Go to the service list.
2. Click Analytics at the top right. The button appears once the account has at least one service.

The page is titled Analytics Overview (Analytics-Übersicht) — "Track API usage across all your services". The arrow at the top left leads back to the service list.

Without any service the page says "No services found. Create your first service to start tracking analytics." with the button Go to Services (Zu den Services).

The four tiles

Large numbers are shortened: 1.5K is 1,500 and 2M is two million.

This Month: your calls against the plan

This is the number to watch. The monthly calls of a plan are counted per account, over all services and all channels, by calendar month in UTC.

• The first number is what you have used, the number after "of" is what the plan includes.
• The number turns red when it is above the plan's calls.
• When the month's calls are used up, calls to your services answer HTTP 429 "Monthly call limit reached" until the 1st of the next month (UTC) or until you move to a larger plan. See Limit errors.

The same standing is shown on every service's Usage (Nutzung) tab, in the line Calls this month; see The usage overview.

How many calls each plan includes: Call limits. How to upgrade: Upgrade and billing.

API Traffic

The chart API Traffic (API-Aufrufe) shows the calls of all services per day as bars; today's bar is darker. Switch the period with Day, Week and Month (Tag, Woche, Monat): today, the last 7 days or the last 30 days. The number of calls in the chosen period is shown next to the switch. Point at a bar to read its date and number of calls.

The services table

The table is titled "Services (… live / … total)": how many of your services are published and how many you have altogether.

• Click a column heading with numbers to sort by it.
• Click a row to open that service.
• On narrow screens some columns are hidden; Service, Total and Month always stay.
• With more than ten services the table has pages.

From here to one service

The analytics page answers "how much, and which service". For "who, when and why", open the service and use its Usage (Nutzung) tab:

• The usage overview: calls per day and channel, the account's calls of the month, busy hours, and the callers by token or AI connection.
• The call log: the latest calls one by one, with the error text of refused calls.

Typical questions the page answers

• Am I close to my plan's calls? Look at This Month.
• Which service uses most of the calls? The table is sorted by Month; the top row is the one.
• Did something break? A red value under Errors or a rising Error Rate points to the service; open it and read Usage → Log.
• Is a service still used at all? Compare Total with Week and Month. A service with a total but no calls in the month is no longer called.

For developers and agents

• The month counted against the plan is the calendar month in UTC, per account, over all services and channels.
• The per-service columns Week and Month are the last 7 and the last 30 days, not calendar periods. Days are UTC.
• The error rate is errors divided by calls over the last 30 days.
• The analytics of an account are visible to the signed-in owner only.
• A caller of a service cannot read these numbers. A caller learns that the month's calls are used up from the answer of a call: HTTP 429 with code: "CALL_LIMIT_REACHED".
• An agent connected to the account can read the plan's limits of the account through its own actions; see Rights and limits of an agent.

FAQ

Where do I see how many calls I have used this month?

On the Analytics page, in the tile This Month (Dieser Monat): the calls of the current calendar month, followed by the calls your plan includes. Open the page with the Analytics button in the service list. The same numbers are on each service's Usage tab in the line Calls this month.

Where is the Analytics page?

In the service list, click Analytics at the top right. The button is shown once your account has at least one service.

What do the two numbers under This Month mean?

The first is the number of calls used in the current calendar month, the one after "of" is the number your plan includes per month. K stands for thousand, M for million.

Why is the number under This Month red?

The calls of the month are above the calls your plan includes. Calls to your services answer "Monthly call limit reached" until the 1st of the next month (UTC) or until you upgrade.

Which service uses the most calls?

Look at the services table; it is sorted by Month, so the service with the most calls in the last 30 days is at the top. Click the row to open it.

When does This Month start again?

On the 1st of each month, counted in UTC. Depending on your time zone that is late on the last day of the month or early on the 1st.

Why does the Month column of a service differ from This Month?

This Month counts the current calendar month for the whole account, the number your plan refers to. The Month column of a service counts that service's last 30 days.

What does the Live tag mean?

The service is published and can be called. Services without the tag are drafts.

How is the error rate calculated?

It is the share of calls in the last 30 days that were refused or failed. To see which calls and why, open the service and go to Usage → Log.

Can I see who called my services on this page?

No, this page shows numbers per service. The callers of a service are listed in its Usage tab under Who is calling; see The usage overview.

Is the Analytics page available in German?

Yes. The page follows the language of the app. Its name, Analytics, is the same in both languages.

Do calls of all channels count toward This Month?

Yes. Calls over the API, by AI assistants and from the web app all count for the account's month. What exactly counts as a call is described in Call limits.