Help in the app

Updated 2026-11-13

This page shows where to get help: the help window in the app with its chat, the public help centre, the short tours, and how to reach support.

The help window

Every page of the app has a round Help (Hilfe) button with a question mark at the bottom right. It opens a window with two parts:

  • Questions for the current view. The window lists questions that fit the page you are on, for example the service list or the API tab. Click a question to read the answer.
  • The question field at the bottom of the window. Type your own question in your own words and language. The chat answers from the articles of this help centre, names the articles it used under From the help (Aus der Hilfe), and offers buttons that take you to the place in the app where the next step starts.

The chat knows your plan, the calls of the current month and, on a service page, whether the open service is a draft or published, so it can answer questions such as "why can I not publish?" for your case. New conversation (Neues Gespräch) starts over.

When the chat cannot answer a question, it shows the support address and a button to copy the conversation. Paste the copied conversation into your email so support sees what you already asked.

The help centre

All help articles are public at /help on spreadapi.io. You can read them without an account and send a link to a colleague. The articles in the help window and in the help centre are the same.

Tours

Two short tours point at the most important places. Each one appears once, on a desktop-size screen.

  • On the service list, at your first visit: See How It Works (So funktioniert's) points to the intro video, Try a Ready-Made Example (Beispiel ausprobieren) to the sample workbooks, and Build Your First API (Eigenen Service erstellen) to New Service (Neuer Service).
  • In a service created from a sample workbook: Input & Output Parameters (Ein- & Ausgabeparameter), Create a Parameter (Parameter erstellen) and Explore More Features (Weitere Funktionen entdecken) explain the parameter panel, how to add a parameter, and the tabs.

Videos and samples

On the service list, the panel Getting Started with SpreadAPI (Erste Schritte mit SpreadAPI) has an intro video that shows how to upload a workbook and select input and output cells. Try a sample calculation (Beispielberechnung ausprobieren) opens a list of sample workbooks you can turn into a service with one click.

You can collapse the panel, or hide it with Don't show this again (Nicht mehr anzeigen). The support link stays under the service list.

On the Configuration (Konfiguration) tab, How it works (So funktioniert es) in the parameter panel explains inputs, outputs and AI areas with examples.

Reach support

Write to support@spreadapi.io.

  1. On the service list, click Contact Support (Support kontaktieren). Your email program opens with a message to support that already contains your account email and the page you are on.
  2. Describe what you wanted to do, what happened instead, and the name or ID of the service.
  3. If you used the help chat first, add the copied conversation.

See Contact support for what else helps.

For developers and agents

  • The help articles are also served as Markdown for AI agents at /llms-help.txt on spreadapi.io.
  • The error texts a call can answer are listed in the app under API → Reference → Errors (Fehler) and in Error reference.
  • An agent connected to an account can ask the connection itself what it may do; see Quick start for agents.

FAQ

Where do I get help inside the app?

Click the round Help (Hilfe) button at the bottom right. It opens a window with questions for the page you are on and a field for your own questions.

What is the chat in the help window?

It is the question field at the bottom of the help window. You ask in your own words and language, and it answers from the help articles and shows which ones it used.

What if the help chat cannot answer my question?

It shows the support address and a button to copy the conversation. Send the copied conversation to support@spreadapi.io so you do not have to explain everything again.

How do I contact support?

Write to support@spreadapi.io, or click Contact Support on the service list, which opens an email with your account and current page filled in. Add the service name or ID and what you expected to happen.

Is there a help centre I can read without signing in?

Yes. The help centre is public at /help on spreadapi.io and contains the same articles as the help window in the app.

Can I ask the help chat in German?

Yes. Ask in your own language; the chat answers in the language of your question.

The tour disappeared. How do I learn the basics now?

Each tour is shown once. The same steps are described in Your first service in ten minutes, and the intro video is in the panel Getting Started with SpreadAPI on the service list.

I hid the getting started panel. How do I reach support now?

A Contact Support link stays at the bottom of the service list after you hide the panel. You can also write to support@spreadapi.io directly.

Is there documentation an AI agent can read?

Yes. The help articles are available as Markdown at /llms-help.txt, and every published service has a discovery address that describes its inputs and outputs for agents.